Northbridge Financial Corporation wins Celent 2018 Model Insurer Award for transformation project

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TORONTO, April 24, 2018 – Northbridge Financial Corporation is proud to be recognized with the Celent 2018 Model Insurer Award for Legacy and Ecosystem Transformation, awarded today at Celent’s 2018 Innovation and Insight Day in Boston, Massachusetts. Celent is a global research and advisory firm for the financial services industry.

Now in its 12th year, Celent’s annual Model Insurer Award recognizes best practices of technology usage in different areas critical to success in insurance. Amid 132 submissions from across the globe, Northbridge was honoured with the award in the category of “Legacy and Ecosystem Transformation” for its five-year, strategic IT business transformation program that integrates and consolidates legacy systems.

“We’re extremely proud of this recognition from Celent,” said Andrew Wood, Chief Information Officer and program executive sponsor. “It’s an incredible validation for all of the hard work and collaboration from our project team across the organization, including our valued vendor partners. This is an excellent milestone for us as we continue on our transformation journey.”

The Legacy and Ecosystem Transformation category focuses on projects related to upgrading core systems, including policy administration, document management, customer relationship management, new business, illustrations, billing, claims, and rating/underwriting.

“The Model Insurer Awards recognize how insurers are using technology to change the face of insurance,” said Nicolas Michellod, Senior Analyst, Insurance, Celent. “Insurance carriers like Northbridge serve as an inspiration to others looking for strong examples of best practice implementation that will have a truly meaningful impact on business results and the industry overall.”

Click here for more information and the Celent Model Insurer award.

About Northbridge Financial:

Northbridge Financial is a leading commercial property and casualty insurance group that’s been helping to protect Canadian businesses for more than 90 years. We’re 100% Canadian and wholly owned by Fairfax Financial Holdings Limited. We offer a wide range of innovative solutions to Canadian businesses through our Northbridge Insurance, Federated Insurance and TruShield Insurance brands. Visit us at www.nbfc.com to learn more.

For more information, contact:
Meghan Bar
Manager, Corporate Communications
Northbridge
416-350-4686
meghan.bar@nbfc.com

Northbridge Insurance introduces Express Claim – an innovative, digital solution to speed up auto claims appraisals and settlements

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TORONTO, April 18, 2018 – Northbridge Insurance is thrilled to announce the launch of its new claims appraisal service, Express Claim—an innovative solution that allows customers who experience an accident to submit photos of damage to their vehicle directly to their Northbridge Insurance claims adjuster, right from their smartphone.

By removing the typical back-and-forth between customers and their claims representatives, Express Claim not only expedites the appraisal process, it also enables faster payments and improves overall customer experience.

How does it work?

In the event of an auto accident, Express Claim allows Northbridge Insurance adjusters to work remotely with customers through their smartphone to capture photos of the damage. With that data in hand, adjusters can now provide customers with an appraisal in as little as half a day—while helping to find a preferred collision repair centre and arranging for a rental if needed in the meantime.

“Anyone who’s ever had to submit a claim knows that the process is traditionally a time-consuming experience,” said George Halkiotis, Executive Vice President, Claims, Northbridge. “And we wanted to change that for our customers. That’s why we worked to align their claims experience with Northbridge to others they encounter in their day-to-day lives: one that’s quick, convenient, and simple.”

Check out this quick video to get a snapshot of Express Claim in action.

Added benefits

Sending photos of the damage directly to an adjuster isn’t the only benefit of the new service. Express Claim also allows customers to electronically sign the Proof of Loss and Final Release forms—further automating and streamlining the process.

For Northbridge Insurance’s broker partners, the tool reduces their customers’ claims cycle times by over 30% and requires no added work from them.

“We’ve seen some great results since launching our pilot earlier this year, and we’re very excited about the meaningful impact it’s having on customers,” said George. “A claim can be a traumatic experience, and this solution allows us to get our customers back on the road as quickly as possible—while providing some peace of mind just as fast.”


About Northbridge Insurance

Northbridge Insurance is a leading Canadian commercial insurer. Working with our broker partners, we focus on understanding the needs of our customers and on creating solutions that make a difference to their success. Visit us at www.nbins.com to learn more.

For further information, please contact:

Meghan Bar
Manager, Corporate Communications
Northbridge Insurance
+1 (416) 350-4686
Meghan.Bar@nbfc.com