Northbridge Insurance introduces Express Claim – an innovative, digital solution to speed up auto claims appraisals and settlements

TORONTO, April 18, 2018 – Northbridge Insurance is thrilled to announce the launch of its new claims appraisal service, Express Claim—an innovative solution that allows customers who experience an accident to submit photos of damage to their vehicle directly to their Northbridge Insurance claims adjuster, right from their smartphone.

By removing the typical back-and-forth between customers and their claims representatives, Express Claim not only expedites the appraisal process, it also enables faster payments and improves overall customer experience.

How does it work?

In the event of an auto accident, Express Claim allows Northbridge Insurance adjusters to work remotely with customers through their smartphone to capture photos of the damage. With that data in hand, adjusters can now provide customers with an appraisal in as little as half a day—while helping to find a preferred collision repair centre and arranging for a rental if needed in the meantime.

“Anyone who’s ever had to submit a claim knows that the process is traditionally a time-consuming experience,” said George Halkiotis, Executive Vice President, Claims, Northbridge. “And we wanted to change that for our customers. That’s why we worked to align their claims experience with Northbridge to others they encounter in their day-to-day lives: one that’s quick, convenient, and simple.”

Check out this quick video to get a snapshot of Express Claim in action.

Added benefits

Sending photos of the damage directly to an adjuster isn’t the only benefit of the new service. Express Claim also allows customers to electronically sign the Proof of Loss and Final Release forms—further automating and streamlining the process.

For Northbridge Insurance’s broker partners, the tool reduces their customers’ claims cycle times by over 30% and requires no added work from them.

“We’ve seen some great results since launching our pilot earlier this year, and we’re very excited about the meaningful impact it’s having on customers,” said George. “A claim can be a traumatic experience, and this solution allows us to get our customers back on the road as quickly as possible—while providing some peace of mind just as fast.”


About Northbridge Insurance

Northbridge Insurance is a leading Canadian commercial insurer. Working with our broker partners, we focus on understanding the needs of our customers and on creating solutions that make a difference to their success. Visit us at www.nbins.com to learn more.

For further information, please contact:

Meghan Bar
Manager, Corporate Communications
Northbridge Insurance
+1 (416) 350-4686
Meghan.Bar@nbfc.com
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Northbridge Insurance introduces new ridesharing policy for RideCo drivers in Ontario

Northbridge Insurance is proud to announce today that it will provide drivers of one of Canada’s fastest-growing ridesharing companies, RideCo, with an insurance solution that’s tailored to their needs.

Unlike a personal auto insurance policy, Northbridge Insurance’s new commercial ridesharing policy will cover drivers from the moment they are available to accept a ride request, up to the moment their passenger leaves their vehicle.

“We worked with RideCo to design coverage that would meet the needs of their drivers and passengers, and be simple and easy to use,” said Ilda Dinis, VP of Customer Experience and Marketing. “We’re excited to partner with an innovative Canadian company that’s focused on ridesharing.”

“Shared rides in dynamically routed vehicles is key to making microtransit successful, and filling in the gaps where traditional transit solutions are inconvenient or inefficient,” added Prem Gururajan, RideCo Founder and CEO. “Northbridge Insurance’s new insurance policy makes it easy for rideshare drivers to participate in the growth of microtransit services, thus making our cities more connected.”

Currently operating in the Waterloo region, passengers on the RideCo platform can easily book a trip door-to-door or hub-to-hub using the RideCo app. RideCo’s technology matches customers based on their route and facilitates shared trips, which often means passengers save money. Unlike other shared-ride solutions that are only offered in high density downtown cores such as Toronto, the RideCo solution provides great sharing in high density as well as lower density cities and suburb-to-city scenarios.

RideCo’s platform was recently utilized for a one-year microtransit pilot in Milton, through a partnership with Metrolinx and Milton Transit.

About RideCo:

Based in Waterloo, RideCo has created the next generation logistics and shared-mobility platform. Our technology enables door-to-door and hub-to-hub shared rides everywhere, including lower density regions currently unserved by existing solutions. RideCo is forging the future for shared mobility and microtransit. Visit rideco.com for more information.

About Northbridge Insurance:

Northbridge Insurance is a leading Canadian commercial insurer. Working with our broker partners, we focus on understanding the needs of our customers and on creating solutions that make a difference to their success.

Ridesharing policy underwritten by Northbridge General Insurance Corporation.