Silvy Wright exprime son point de vue sur les principales tendances qui toucheront le marché canadien de l’assurance de dommages en 2015 et sur la façon dont l’industrie devrait réagir dans un article de la revue Canadian Underwriter (anglais seulement)

“Investing in modernizing operations to deliver better service to customers at every touch point – sales, service and claims handling – will continue to be a trend in the year ahead. As customers increasingly expect tools and information to be available digitally, insurers can anticipate more innovative uses of technology to interact with customers.”